Full Refund — Physician Denial

If our reviewing physician determines that at-home sleep testing is not clinically appropriate for you based on your health history, you will receive a full refund of your payment. No action is required on your part — we will initiate the refund automatically within 3–5 business days to your original payment method.

Full Refund — Cancellation Before Shipment

If you cancel your order after payment but before your test kit has been shipped, you will receive a full refund. To cancel, contact support as quickly as possible at support@sleepwelldiagnostics.com or call 1-800-SLEEP-RX. Once shipped, the cancellation window closes.

Partial Refund — Unused Kit Return

If your test kit has been shipped but the device is still in its original, sealed packaging, you may return it within 14 days of delivery for a partial refund of $299 (the $50 physician review fee is non-refundable once the physician has reviewed your case). Contact support to request a prepaid return label.

No Refund — Test Completed

Once the home sleep test device has been worn or activated, no refund is available. This is because:

• The device cannot be re-used or re-sold for hygienic and regulatory reasons
• Physician and lab interpretation services have been rendered
• Results data has been processed and is accessible in your patient portal

No Refund — Unsatisfactory Results

Refunds are not issued based on dissatisfaction with results. Your AHI score and diagnosis reflect objective physiological data collected by the device and interpreted by a board-certified physician. If you believe there was a technical error with the device or the study, please contact support — we may offer a complimentary repeat study at our discretion.